REFUNDS & RETURNS
If you are not 100% happy with your purchase, you are welcome to contact us within 30 days of delivery to request a return or exchange.
Please email [email protected] with your order number. We’ll email you back and explain how to return the items to us.
Your purchase must be returned in the same condition as when purchased. Should a dispute arise, SJ Gems reserve the right to determine the condition of the gemstones or jewellery.
There are some exceptions to our returns policy. If your purchase was covered under “Free Shipping”, we will have the item returned at no cost to you.
If the value of your purchase was less than R1000.00, you will be responsible for the shipping fee on sending the item(s) back to us. However, if you decide to proceed with an exchange, we will cover the shipping costs to send the new item(s) back out to you.
Refunds can take 3 to 5 days to show up on your bank balance. This is not due to a delay on our part, but down to your bank institution and the time involved for payments to reflect.
Once you have sent the jewellery back to us and we have had a chance to unpack it and inspect it, we will issue you with an immediate refund. We will email you as soon as the refund has been made.
We can’t always issue a refund to the same tender you used when buying from us. SJ Gems will refund you via EFT for the full value of the item. Shipping charges will not be refunded.