Shipping & Returns
We offer FREE delivery on all orders over R1000 within South Africa
All gemstones advertised on this site, unless otherwise stated, are in stock locally and ready to ship.
We aim to dispatch all orders within 24 hours of receiving your order. Where possible, orders leave the same day if ordered before 12h00 between Monday and Friday. Orders received after 12h00 and on weekends will be shipped the following business day.
All orders will include insurance up to R5 000. SJ Gems also offers RAM insured hand to hand service for orders of high value. We will send you your tracking information as soon as your order is dispatched.
Refunds & Returns
If you are not 100% happy with your purchase, you are welcome to contact us within 7 days of delivery to request a return or exchange. Please email [email protected] with your order number. We will contact you and explain how to return the items to us. Your purchase must be returned in the same condition as when purchased. Should a dispute arise, SJ Gems reserve the right to determine the condition of the gemstones or jewellery.
If the value of your purchase was less than R1000.00, you will be responsible for the shipping fee on sending the item(s) back to us. However, if you decide to proceed with an exchange, we will cover the shipping costs to send the new item(s) back out to you.
Refunds can take 2 to 3 business days to show up on your bank balance. This is not due to a delay on our part, but down to your bank institution and the time involved for payments to reflect. We can’t always issue a refund to the same tender you used when buying from us. SJ Gems will refund you via EFT for the full value of the item. Shipping charges will not be refunded.