Typically, your custom piece will be in your hands 3-4 weeks after we’ve finalized your design. However, because each project is different, the time it takes to complete your project may vary. Here’s a rough breakdown of how long each part of our process takes:
 
Design: As long as it takes for you to tell us it’s perfect
 
When it comes to creating your design, we’ll work at your pace. Some customers only need to exchange a few messages with us – we’ll often be ready to make their piece within a few days. Others may prefer to design and iterate with us over many weeks, or even months.
 
Production: Approximately 3 weeks
 
Once you’ve approved a design, we’ll manufacture your piece, finishing all the details by hand. When it’s ready, we’ll send you photographs of your finished piece so you can give us your seal of approval before we deliver it to you.

There’s no charge to discuss your design and price options. We request a deposit prior to producing 3D renderings of your custom design engagement ring online and that deposit goes toward the final cost of producing your piece.

We stand behind our jewellery 100% and we offer a comprehensive set of warranties so that you can purchase with confidence.
 
Lifetime Manufacturer Warranty
 
We guarantee our workmanship and take responsibility for any structural defects.
 
Certificate of Authenticity
 
All the materials (metals, diamonds, and gemstones) we sell are authentic and properly specified in your insurance certificate.

Unlike other jewellery stores, each piece of jewellery we produce starts off as a brand-new idea. Because of that, it’s difficult to know how much a piece is going to cost without knowing a bit more about the idea you have in mind. The easiest way to get an estimate on your piece is to fill in our easy form, send us some pictures and we will give you an obligation free estimation.

We can make any design you have in mind. If there are technical impossibilities, we will guide you to an appropriate solution. Technology has changed considerably in the last decade. Using computer aided design, you can have an exact model of what your masterpiece is going to look like.

Keeping our overheads low by selling online means we’re able to produce heirloom-quality jewellery for prices that are comparable to what you’d pay for similar quality pieces off the shelf. However, custom designing and making every piece one-of-a-kind at such high quality means we can’t offer jewellery at the prices of fast fashion brands like American Swiss or Galaxy.

Yes! There are many jewellery styles that are universal. Vintage looks, halos and solitaire settings are all universal.